A chatbot that actually knows your business.
AI chatbots for your website and WhatsApp, trained on your documents, catalogue and FAQs — answering customers instantly, capturing leads and handing complex conversations to your team. Built in collaboration with krid.ai.
Generic bots frustrate. Trained ones convert.
Everyone has met a useless chatbot. The difference is training and design: ours learn your products, pricing rules and tone of voice, answer in your customer's language, and know exactly when to hand over to a human — so the bot feels like your sharpest team member, not a wall.
- Website and WhatsApp chatbots trained on your business knowledge
- Lead capture and qualification built into the conversation
- Multilingual support for Indian audiences
- Smooth human handoff with full conversation context
- CRM integration so every conversation is logged
- Ongoing training as your products and policies change
- Knowledge base grounded in your real pages and policies
- Actions, not just answers — order lookups, bookings, tickets
- Escalation rules and full-transcript human handover
The tools behind the work.
The platforms and technologies we use to deliver AI Chatbots — enterprise-grade, battle-tested, and chosen to fit your business.
Why people close chat widgets, and what changes it.
There is a reason customers reflexively dismiss chat widgets. For a decade most of them existed to stop people reaching support rather than to help them. The technology has moved a long way; much of the design has not. Four decisions account for most of the difference.
It has to know your actual business
A bot answering from a general model with no grounding will be confidently wrong about pricing, delivery timelines and returns — the three things people ask about most. It needs a maintained knowledge base drawn from your real pages and policies, and it needs to say 'I do not know, let me get someone' when the answer is not there. That sentence is a feature.
The handover has to be one click away
- A visible route to a human in every state of the conversation.
- Full transcript passed across, so nobody repeats themselves.
- Honest out-of-hours handling — a form and a stated response time beats a loop.
- Automatic escalation on frustration signals, repeated questions, or anything touching a billing dispute.
It should do things, not just say things
The step change is actions. Checking an order against the real system, booking a slot on a real calendar, raising a ticket and returning the number, starting a return. A bot that can only talk is a search box with a personality; one that can act removes work.
Measured on resolution, not containment
Containment rate is the metric that produces bad bots, because the easiest way to improve it is to make escaping harder. We report resolution rate, satisfaction after bot-only conversations, and first-contact resolution on handed-over chats — none of which can be gamed by trapping people.
How a chatbot deployment runs.
Week 1 — Top ten questions
The questions making up most of your inbound volume, answered extremely well before anything else is attempted.
Week 2 — Ground & connect
Knowledge base built from real pages, and the systems it needs to act against connected.
Weeks 3–4 — Suggest mode
Running to your agents only, corrected against real conversations before a customer ever sees it.
Ongoing — Expand
Weekly transcript review for the first month; every gap becomes the next thing added.
Frequently asked questions.
Most are generic scripts. Ours are trained on your actual business content and connected to your systems — they answer real questions and capture real leads, not just say 'please contact support'.
It hands the conversation to your team with full context — the customer never has to repeat themselves.
Usually it changes what the team handles rather than how many people you need — routine status questions disappear and harder conversations get more time.
Less than most teams assume. Ten well-written answers covering your highest-volume questions is a viable launch, and the transcripts tell you what to add next.
It says so and offers a human, with the transcript attached. A bot that guesses to avoid admitting a gap does more damage than one that hands over.
Yes, including mixed-language conversations. We test against your real transcripts rather than clean samples, because that is what customers actually type.
AI SDR Platform
Responds in under a second, 24/7, across voice, WhatsApp, SMS, email and RCS.
ExploreAI Voice Agents
AI that answers and makes calls — qualification, reminders, support.
ExploreWorkflow Automation
Bespoke AI agents for sales, customer experience, operations, finance and HR.
Explore
Let's put this to work for you.
Tell us what you're trying to grow. You'll get a plan, not a pitch.
See a chatbot demo